Shipping Protection
Shipping Protection is an optional checkout add-on that provides coverage for your order against loss, damage, or misdelivery while in transit. If selected, Lazarus Labs will prioritise resolution and provide a reshipment (or store credit where appropriate) once the carrier confirms the issue.
Transit Coverage
Loss / Damage / Misdelivery
Claims Support
Loss / Damage / Misdelivery
Claims Support
What It Covers
- Lost Parcel: Tracking stalls or carrier confirms loss after investigation
- Damage In Transit: Broken vial / damaged goods (photo evidence required)
- Misdelivery: Carrier confirms delivery to an incorrect address/location
What It Does Not Cover
- Incorrect Address: Address entered incorrectly at checkout
- Refused / Uncollected Parcels: Returned due to refusal or non-collection
- Delivery Delays: Parcels still in transit (no loss/damage confirmation)
How Claims Work
To lodge a claim, contact us within 14 days of delivery (for damage) or once the carrier has confirmed the parcel is lost/misdelivered. Please include your order number, tracking details, and clear photos of the external packaging + affected items (if damaged).
Important:
Shipping Protection is optional. Orders placed without Shipping Protection are not eligible for free reshipment for carrier loss/damage/misdelivery. The exception is where the issue is caused by our mistake (e.g., incorrect item sent, packing error, or address entered incorrectly by us) — in that case, we will make it right.
Shipping Protection is optional. Orders placed without Shipping Protection are not eligible for free reshipment for carrier loss/damage/misdelivery. The exception is where the issue is caused by our mistake (e.g., incorrect item sent, packing error, or address entered incorrectly by us) — in that case, we will make it right.
